Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at inannaemporium@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at inannaemporium@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at inannaemporium@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at inannaemporium@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at inannaemporium@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at inannaemporium@gmail.com.
Return & Refund Policy
At ShopInana, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a 30-day return policy from the date you receive your item.
Eligibility for Returns
To qualify for a return, please ensure the following:
The item is in the same condition you received it
It's unworn, unused, with tags attached, and in its original packaging
You have the receipt or proof of purchase
To begin a return, email us at inannaemporium@gmail.com with your order details.
Important: Returns must be approved before sending the item back. Unapproved returns will not be accepted.
Once your return is approved, we’ll provide a return shipping label and detailed instructions. Please send returns to the following address:
[INSERT RETURN ADDRESS]
Damages & Issues
If your order arrives damaged, defective, or you received the wrong item, contact us immediately at inannaemporium@gmail.com so we can resolve the issue promptly.
Non-Returnable Items
Some items are non-returnable, including:
Perishable goods (e.g., food, flowers, plants)
Personalized or custom items
Personal care items (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
Sale items or gift cards
If you're unsure about your item's eligibility, feel free to reach out.
Exchanges
Need a different item? The fastest way is to return the original item (once approved) and place a new order for what you want.
EU Customers – 14-Day Cooling-Off Period
If your order was delivered within the European Union, you have the right to cancel or return it within 14 days—no questions asked.
To qualify, the item must be in its original, unused condition, with tags and proof of purchase.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 21 business days.
Please allow time for your bank or credit card company to post the refund.
If more than 26 business days have passed since your refund was approved and you haven’t received it, please contact us at inannaemporium@gmail.com.