Returns & Refunds

💬 Frequently Asked Return Questions

🔁 What is ShopInana's Return Policy?

We offer a 30-day return policy from the day your order is delivered. Items must be unused, in original condition with tags and packaging, and accompanied by proof of purchase.

🌍 What is Your International Return Policy?

Returns are accepted internationally following the same 30-day window. EU customers also have a 14-day cooling-off period with no justification required.

📦 How Do I Return My Items?

  1. Email us at inannaemporium@gmail.com with your order number and reason for return.

  2. Wait for return approval and shipping label.

  3. Send your item to the return address we provide.

Items sent back without prior approval will not be accepted.

💳 What is Your Refund Policy?

Once we receive and inspect your return, we’ll notify you of the refund status. If approved, your refund will be processed within 10–21 business days to your original payment method.

⏱️ When Will I Get My Refund?

Refunds typically appear within 10–21 business days after approval. If more than 26 days pass and you haven’t received it, email us at inannaemporium@gmail.com.

🚫 What If My Items Arrive Damaged or Incorrect?

Please inspect your order upon delivery. If anything is damaged, defective, or incorrect, email us immediately at inannaemporium@gmail.com so we can resolve it quickly.

🔄 How Can I Request a Replacement for Damaged Items?

Contact our support team at inannaemporium@gmail.com with photos of the damaged product and your order number. We’ll assess the issue and arrange a replacement if approved.

📌 Final Sale Items

  • Items marked “Final Sale” cannot be returned or refunded.

  • We also do not accept returns on:

    • Perishable goods (food, flowers, plants)

    • Custom or personalized products

    • Personal care items (e.g., cosmetics)

    • Hazardous or flammable materials

    • Gift cards

If you're unsure about eligibility, contact us first.

🔁 Exchanges

Need something else? Simply return your original item (once approved), then place a new order for the item you want.

🇪🇺 EU Cooling-Off Period

If your item was shipped to the EU, you have the right to return it within 14 days of delivery for any reason.

Items must be:

  • Unused

  • With tags and original packaging

  • Accompanied by proof of purchase

📧 Contact Us

Still need help? Email us anytime at inannaemporium@gmail.com.

We’re here for you 7 days a week!