FAQs

Frequently Asked Questions (FAQs)

Welcome to ShopInanna’s Help Center
We’re here to make your shopping experience smooth, stylish, and stress-free. Find answers to our most common questions below:

💳 What Are My Payment Options?

We accept all major payment methods including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay / Google Pay

  • Shop Pay

Shop with peace of mind—your payment is secure and encrypted.

🚚 What Are Your Shipping Rates?

We offer FREE standard shipping on most orders, no minimum required.
Worldwide delivery is available with full tracking.

🌍 Do You Ship Outside of the U.S.?

Yes! We proudly offer worldwide shipping to most countries including Canada, the UK, Australia, Europe, and beyond.

🧾 Do I Need to Set Up an Account to Place an Order?

No account? No problem!
You can check out as a guest. However, creating an account lets you track orders, save your details, and earn loyalty perks faster.

✏️ How Do I Make Changes to an Order?

Need to update or cancel an order?
Please contact us within 6 hours of placing it at inannaemporium@gmail.com.
Once your order has been processed or shipped, changes are no longer guaranteed.

🔍 How Do I Check the Status of My Order?

After placing your order, you’ll receive an email confirmation.
Once shipped, we’ll send you a tracking link so you can follow your package in real-time.
Still have questions? Email us anytime at inannaemporium@gmail.com.

🎁 Do You Offer Discounts on First-Time Orders?

Yes! Most of our products are already marked down by 30% or more—no discount code needed.
Just browse, shop, and save instantly!

🔁 Do You Have a Return Policy?

Yes—30-Day Hassle-Free Returns ❤️
We want you to love your purchase. If not, send it back within 30 days, unused and in its original packaging.

Here’s how it works:

  • 📩 Email us at inannaemporium@gmail.com to request a return (approval required)

  • 💳 Refunds are processed within 21 business days after inspection

  • 🇪🇺 EU customers: 14-day cooling-off period applies

  • ⚠️ Return shipping fees may apply unless item is damaged or incorrect

⏱️ How Long Does Shipping Take?

We aim to process all orders within 2–5 business days.

Estimated delivery times:

  • USA: 5–12 business days

  • Canada, Australia, Europe: 5–13 business days

  • Worldwide: 7–18 business days

📦 Is Shipping Tracked?

Absolutely! As soon as your order ships, we’ll email you a tracking number so you can monitor its journey to your doorstep.

🧾 Will I Pay Customs or Import Fees?

International orders may be subject to customs duties or taxes, which are the buyer’s responsibility. Please check with your local customs office for guidance.

💬 Still Need Help?

Our team is available 7 days a week.
Email us anytime at inannaemporium@gmail.com — we’re always happy to assist!